The ends justify the means. This is a concept that you would have to be very familiar with when delving into delivery metrics. When you take a look at the common business, you would see how important sales and distribution are to the success of any business in any industry. But when you take a look at the products themselves, even if you yourself know that yours is the best product ever in line, it still needs an efficient delivery system to be put in place. You may have exerted much effort in the packaging of your product, as well as in promotion and advertising purposes. But what good are these if your delivery system is inefficient in ensuring on time delivery of the products? The very purpose of developing and producing such products would be defeated. Thus, there is a pressing need to incorporate delivery metrics.
First and foremost, delivery metrics are specially designed indicators that aid the measurement and control of a company’s delivery service as well as other associated factors. Delivery metrics are very much needed in measuring performance in terms of manufacturing, delivery and distribution from multiple viewpoints, as well as customer satisfaction.
When you are dealing with delivery metrics, you cannot do without tackling the concept of key performance indicators or KPIs. These are the things that indicate the performance of the company, with emphasis on the broken down factors for simpler analysis and processing. The common key performance indicators in delivery metrics include inventory months of supply, on-time pickups, defects per million opportunities, claims percentage for freight costs, transit time, customer order promised cycle time, and on-time line accounts. Of course, not all companies would employ all of these indicators in the delivery metrics implemented for their system. This is because companies and businesses have different needs. This is something that you just cannot avoid. Thus, you can expect companies to have various key performance indicators for the delivery metrics that they use.
With the implementation of delivery metrics, it would be so much easier for companies to manage the on-time delivery of their products and services. And because the indicators can give you a strong idea on how the different aspects of delivery are performing, then these can also be used as tools in creating a more efficient delivery system. The system can then be modified accordingly, to ensure faster delivery to your customers. Customer satisfaction can only be the next logical step in the process.